Today I added more theoretical reflections and Kevin's Story.
The theoretical reflections focus on analysis of the experiences of the research participants from a perspective in which the interests of employment services users are suboordinated to the interests enforced through the rules of the system.  These interests are particularly at odds for those who have the strongest capability of articulating their own interests, such as the parents.

It raises a question I shall be further analysing - how can employment services be designed to reflect the interests of a diverse range of individuals, some of whom may not be able to articulate a strong sense of their own interests.

Individuals like Kevin for example, who have suffered ill health that has interfered with the tertiary education and the capacity to pursue the career he would have preferred.  There are many people like Kevin in the employment services system, who don't have a strong sense of their own interests, but who also find employment services do not seem like they are actually there to help them.